Delivery Services and Useful Information
Poker-Shop strongly encourages customers to carefully read through our Terms.
Delivery to non-card holder address
Could be subject to additional security measures.
Urgent Deliveries
If you require a delivery urgently, you should select the Priority Packing option whilst entering your address details.
This option prioritises any UK order placed before 1pm (UK) for same day dispatch (next working day delivery) and adds an additional £7.00;
all orders not marked so will usually be dispatched the following working day by the most economical service.
If you want your order urgently the next day then you need to pay the priority fee for us to endeavour to get your order to you as quick as is feasible from all the parcel network services available to us.
To avoid disappointment; if you are unsure, please contact us on 07790 280861.
If you require specific delivery options (such as next day before 9am), you will be offered these alternatives before finalising your order with us.
Use the comments box, at bottom of the address detail entries made during the check out process, to explain your deadline requirements.
Without specific deadlines all orders are treated as non-urgent and may take up to 1 week to arrive.
If you require same day delivery, please contact us on +44 (0)7790 280861 to discuss your requirements and the additional costs.
On one occasion we delivered on the same day, goods to Oslo in Norway!
Deliveries to the United Kingdom
For items below 2kg in weight and not exceeding 60cm in length you will be offered an option described as
Royal Mail at £4 or £5 but these may be sent by other couriers that now competitively exist to provide such services.
UK mainland deliveries are charged £8.00 per 30kg for next working day delivery but parcels under 10kg may get sent by slower services unless you pay for PRIORITY.
Non-UK mainland and Scottish highlands usually have extra fees added and will probably take 1-2 days longer to arrive.
Requesting a Saturday delivery service would be done by parcelforce at an extra cost 25
Collections
You can make your own arrangements to collect your order - add a note to the Order Comments in order to notify us of this.
Kindly select pay by bank transfer as your payment method in these circumstances as we will not charge any card details provided,
payment must be made on site, we have a chip and pin facility or we accept cash.
It is strongly recommended to make an appointment for collections or visits.
Special Instructions
You can write any important messages to us in the Order Comments section that is given on the second stage of the order completion process.
We will be happy to advise our courier of any additional delivery instructions like leave with neighbour / in garage etc. but note this is done entirely at your own risk if anything goes wrong.
However, some credit cards may provide insurance cover that might cover you for the rare occasion something goes wrong that we or the selected delivery agents insurance does not cover.
International Deliveries
We offer Airmail (non-tracked) for orders under 2kg and less than 60cm in length.
Tracked delivery will be calculated and offered with estimated delivery times, currently we mainly use DHL.
When you place an order, our cart system will automatically calculate a quote for delivery at the 2nd stage of finalising your order - this is not absolute.
We will contact you prior to dispatch if there has been any significant miscalculation.
We will advise you of all delivery costs before dispatching the goods. If products are too large for a standard courier service, we will contact you with costs and any crate recommendations.
It is your responsibility to ensure any import licences are obtained before making your order with our company. Goods will be sent with the description "Indoor Games" and use the company name "Acelink", however, your country's customs department may inspect and reclassify goods and this is at your own risk.
Responsibility for goods sent overseas ends at the boundary of our premises.
Receiving goods
When receiving your order please check the packaging for signs of mistreatment and if there is any suspicion open the parcel and check contents for damage before signing the delivery receipt. If there is any damage to the contents refuse to accept goods and call our office immediately to deal promptly with the problem.
If the courier will not wait for your examination, sign for the goods as DAMAGED in order to cover yourself for the worst when you open them after they have left.
You should always sign as 'Damaged' and not 'Unchecked' so as to avoid any potential dispute with a courier company over compensation that is claimed.
We recommend this advice to all of your mail order transactions to allow a claim against the potentially negligent delivery agent, since otherwise all these company terms appear to lack any such good faith after you sign to accept the delivery in good faith. There is NO or VERY LITTLE good faith with these delivery companies so sign all your deliveries DAMAGED and with any luck, with more successful claims made against them for their negligence they will have to improve their treatment of all our goods that are in their care, custody and control!
We have used several courier companies over the years and have selected those that appear to be the best, but even so, this sound advice also applies to them.
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