Help

Here you should find answers to potential queries you may have in regard to using this site.

What should I buy?

Poker Gifts

If you are seeking to buy a present for a friend or relative, and you are not exactly sure of what to buy, then we suggest looking at our range of 500 capacity Poker Sets.
However, if you would like to get the best gift, we recommend that you explore our Customised Poker Sets to find something that's really special.

If you feel that you need further advice, please feel free to contact us.

What Poker Set Size?

There is no definitive answer to the quantity of chips required to play for a set number of poker players.
The quantity of chips and breakdown of colours or values required depends upon the number of players, how they play poker and any preference for having number values on chips.
Considering the price difference between 300 and 500 sets, it is probably better to go for the 500 quantity. These can comfortably cater for up to 21 players.
Our standard sets contain 4 colours or values and this is usually enough to cover most games played at home.

Poker in Pubs

If you are not confident about running your own event, Poker-Shop should be able to find you a local poker expert, whom can be employed to run and/ or help train you and your staff to handle your regular poker nights.

Poker-Shop has all the equipment you need to run your own poker entertainment evening including: a set of rules, technical support and free advice on structuring your poker night. Prices start from £30 for a very basic package that will cater for up to 21 poker players.

For more details please call us on +44 (0)1702 813 037.

Website Issues

• FireFox Issue

  This browser may not display the images on this website correctly. If you are experiencing this issue, we suggest using an alternative browser such as Microsoft Internet Explorer.

• Yellow Highlight/ Cannot see input fields - Circa 2005

  This is caused by AutoFill from toolbars such as Google Toolbar that may have been installed with your browser.
  The highlight makes it hard to read what you have typed into the input box and therefore should be turned off.
  
  To turn off Google Toolbar Autofill, follow the steps below:
  
  • Toolbar Settings (far right of toolbar)
  • Options
  • Deselect "Autofill" (Autofill tab)
  • Click "OK"

• You have selected no products. - Circa 2001

  If message displays at the end of the order process, then the process has not completed.
  Here are some possible reasons for this message:
  • If you are using www.casino-shop.co.uk then restart your order at www.poker-shop.co.uk as the cart version is more up to date and should overcome a potential problem if you have typed an apostrophe(') or quotation mark ('').
  • Your session timed out if you have taken a very long time to select your products. This is especially the case if you had an interruption during the order completion process.
  • You have used your browsers BACK button in the final order process rather than the cart BACK icons.

Useful Information

If you experience any difficulties placing your when order using this site, please don't hesitate to phone the office on +44 (0)1702 600 670 for advise or to place your order. Customers from outside the UK will need to call +44 (0)1702 600 670.

If you would like to know more about Poker-Shop, you can refer to the About Us page.

• Home page

  Click on the text description or image of any category that is of interest to you. This will take you to the product list section.

• Product list

  Here you will find a text list of categories on the left and products for the currently displayed section. You can click on any text on this category list at any time to view a different category. For each product there are basic details and a text entry box that you can click on and type a quantity to add to your personal shopping cart. Click the ADD image to add the quantity typed or shown. If you have already put some of these items into your shopping basket then that quantity is shown in a text entry box with a REMOVE image that you can use to remove it. If you click on the image or the More Information text link to see an enlarged photo of the product, most have an extensive description and a few have photos at a different angle.

• Your cart

  Whenever you add an item to your shopping basket a summary of your order will be shown. You can click on any of the category texts or hit the return to shopping icon to return to your previous category.

• Secure order

  Click on this icon to view a summary of your order. You can also select a Saturday delivery (optional extra) if desired. If you have completed your order then click on the proceed icon to enter your address and payment details. If there are any special circumstances please use the COMMENT box to give us an vital information about delivery deadlines or particular days you want the order shipped etc. Clicking proceed when complete the order system will check the delivery costs and show your final order summary that if you are happy with you can click on the proceed button for the third and final step. You will then be given your order reference number and shown any special notes about your order.

• Email

  It is very important that you provide a valid email address. An email is sent to this address with a link that allows you to review the details of your order and track the progress of your order at our office. Our office also receives an email telling us about your order. Depending on the time of day we may only receive this on the next working day. Unless there is a problem preventing us progressing with dispatch we will authorise your payment (or if appropriate wait for it's arrival by post) then your order will enter our dispatch department and usually dispatched by the end of the next working day.

If there are any problems at any stage we will try to contact you as soon as it is practical for us to do so.
If your order is urgent it would be wise of you to provide us with all your phone contact numbers.